These Terms of Service ("Terms") govern your access to and use of the website at feanorservices.com (the "Site") and the Feanor service ("Service") provided by Feanor Services LLC ("Feanor", "we", "us", "our"). By accessing the Site or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
If you do not agree to these Terms, do not use the Site or the Service. Use of certain features of the Service may be subject to additional terms set out in an order form, statement of work, or other written agreement signed between you and Feanor (a "Customer Agreement"). In the event of a conflict between these Terms and a Customer Agreement, the Customer Agreement controls.
Feanor builds the Company Brain: a system that ingests authorised company data, structures it as a living map of how the business operates, and emits executable skills files for use by AI systems. The Service may be offered under different plans and editions, including private alpha, beta and general availability. During alpha or beta, the Service is offered for evaluation purposes only and is provided as described in section 14.
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by businesses and authorised personnel, not for personal, family or household purposes.
Subject to these Terms and any Customer Agreement, Feanor grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes. We may change, add or remove features at our discretion; if a change materially reduces the core functionality of the Service for an active paid customer, that customer may terminate the affected portion of the Service for that material reduction in accordance with the Customer Agreement.
You will not, and will not permit any third party to:
We may suspend or terminate access where we reasonably believe a breach has occurred.
"Customer Data" means data you or your authorised users submit to or generate through the Service, including data ingested from systems you connect. As between the parties, you retain all rights, title and interest in Customer Data. You grant Feanor a worldwide, non-exclusive, royalty-free licence to host, copy, transmit and display Customer Data, and to process it as needed to provide and secure the Service and to comply with law. We process personal data within Customer Data as a processor under our Data Processing Addendum, which is incorporated by reference where applicable. You are responsible for the lawfulness of Customer Data and for the rights to use it, including obtaining all consents and notices.
The Service, including all software, models, prompts, templates, documentation, logos and content provided by Feanor, is owned by Feanor or its licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may not remove or alter any proprietary notices.
If you provide feedback, suggestions or ideas about the Service, you grant Feanor a perpetual, irrevocable, royalty-free, worldwide licence to use them without restriction or obligation to you.
During the private alpha, the Service is provided without charge for evaluation purposes, unless we agree otherwise in writing. For paid plans and any Customer Agreement, fees, billing terms and taxes will be set out in the applicable order form. Fees are non-refundable except where required by law or expressly stated. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for non-payment after reasonable notice.
Each party may have access to the other party's non-public information ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least the same degree of care it uses for its own similar information (and in any event no less than reasonable care), and will not disclose it except to its personnel and contractors who need to know and are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without restriction, is independently developed, or is rightfully obtained from a third party. Disclosures required by law are permitted, with reasonable advance notice where lawful.
These Terms apply for as long as you use the Service. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate access immediately for security, legal or abuse reasons. On termination, your right to use the Service stops, and you must cease use. We will delete Customer Data within a reasonable period after termination, subject to back-up retention and legal-hold obligations, unless your Customer Agreement provides otherwise. Sections that by their nature should survive termination will survive (including IP, confidentiality, disclaimers, limitations of liability, indemnification, and governing law).
Each party represents and warrants that it has the legal authority to enter into these Terms. Feanor will provide the Service in a professional and workmanlike manner.
To the maximum extent permitted by law:
You will indemnify and hold harmless Feanor, its affiliates and personnel from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to (i) your Customer Data, (ii) your use of the Service in violation of these Terms or applicable law, or (iii) your breach of representations or obligations under these Terms.
Feanor will defend you against any third-party claim alleging that the Service, when used as authorised under these Terms, infringes a valid US patent, copyright or registered trademark, and will pay damages finally awarded against you by a court of competent jurisdiction or any settlement that we approve. Our obligations do not apply to claims arising from Customer Data, modifications not made by us, combinations with non-Feanor materials, or use after we have notified you to stop. If we believe the Service may be the subject of an infringement claim, we may, at our option, modify the Service, obtain a licence, or terminate the affected portion with a refund of pre-paid unused fees. This section states our entire liability and your exclusive remedy for third-party intellectual-property claims.
You will comply with all applicable export-control and sanctions laws, including those of the United States, the European Union and the United Kingdom. You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions, and that you are not on any restricted-party list.
These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to section 19, the state and federal courts located in Bernalillo County, New Mexico will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and the parties consent to personal jurisdiction in those courts. If you are a consumer in the European Union, mandatory consumer-protection laws of your country of residence may also apply, and you may bring claims in the courts of your country of residence.
If you reside in the United States, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, on an individual basis. The seat of arbitration will be Albuquerque, New Mexico. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement of intellectual-property or confidentiality rights. You and Feanor waive any right to a jury trial and to participate in a class, collective or representative action. If this class waiver is found unenforceable, the entire arbitration provision will be unenforceable, and the parties will instead litigate in the courts identified in section 18.
You may opt out of this arbitration provision by sending written notice to [email protected] within 30 days of first accepting these Terms.
We may update these Terms from time to time. If a change is material, we will provide notice that is reasonable under the circumstances, including by posting on our website or by email. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
Questions about these Terms? Write to [email protected].